Your horror stories about staying in Britain’s ‘worst’ hotel chain

Malcolm Hedley: “I knew the Royal Albion in Brighton quite well from 30 years ago when I booked it for work training events. It was a faded but decent enough place back then, but when I passed by fairly recently, I was struck by how down at heel it looked. It’s almost certainly had no investment since it was acquired by Britannia.”

Brian Thomson: “I stayed a long weekend back in 2014 at the Britannia in Canary Wharf. The most dreary place I have ever stayed. Dark and dingy inside and out, words couldn’t describe it. Horrid.”

A Thompson: “The Adelphi: a bit like the Shining, but without Jack Nicholson as entertainment value.”

“They have no shame”

Neil Russmann: “I live near Southport and Britannia’s ownership of the Prince of Wales, Royal Clifton and Scarisbrick hotels as well as Pontins has only contributed to the town’s decline. They have no shame.”

Deborah Toft: “The (once) Grand Hotel in Scarborough has sadly joined the club. Vandalized from the inside – by the owners!”

Lindy Lou: “Britannia owns the once prestigious Adelphi Hotel in Liverpool. Famed for being the best hotel in the city for decades, decorated and furnished in the manner of a transatlantic liner, still retaining much of the specially commissioned furniture, they let it become a filthy, poorly maintained, badly decorated dump. The bathrooms are better in dog shelters. The tiles are broken; the carpets matted, even the door locks don’t work – and we’re talking old-fashioned keys […].

“The Adelphi used to be the place where prestigious weddings were held; where dignitaries and the famous used to be wined and dined and where guests spoke in hushed tones if they were invited to a ‘do’ there. New clothes, shoes and handbags were essential for a visit.

“Its sad and deteriorating state can’t be because there’s no business to be had for hotels in Liverpool. New hotels are being created all the time (and you can’t get a room for the Eurovision Song Contest unless you’ve got thousands to spare). Yet Britannia refuses to invest in or even clean the place. […]”

Simon Dee: “The Adelphi in Liverpool is an amazing building and deserves better owners/operators than Britannia. It’s such a shame. Occupancy levels in the city are high and so some investment in that hotel would be money well spent. It’s very cheap though and I suspect that is all that the owners think they need to do to fill it. Maybe they’re right!”

“Almost nothing was acceptable”

Giles Johnson: “The Buxton Palace is the only one I had the misfortune to visit, for an event last April. Almost nothing was acceptable. Such a pity. The building, which must be listed, is a Victorian gem. Buxton is a really interesting and thriving community and the Palace sits in the best spot. Why isn’t it maintained? Why do its owners not sell to someone who might make it a decent offering again. It really could be. Tragedy.”

Joan Davidson: “An additional method of the Britannia group is to buy up listed buildings, pretend they’re going to convert them, then let them become so derelict that they have to be demolished – leaving a valuable piece of land for luxury flat building . Fortunately they were eventually prevented from doing this in Manchester with the London Road Fire Station, thank goodness. […]”

A Snashall: “We stayed at one in Scarborough. Lovely old building, but so run down! Dirty room and many of the same comments in the article. Such a shame!”


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